A shop owner owes a duty of care to ensure their premises are safe for customers and visitors alike. They are obliged to take reasonable steps to avoid slips occurring on the premises. For example, in adverse weather conditions, they should ensure there is adequate signage and mats at exits and entrances. Slips due to wet floors caused by the weather or due to spillages in food aisles are the most common causes of accidents in shops.
What to do after slipping in a shop?
Firstly, your health is of utmost importance. If you feel an ambulance is required, be sure to insist that one is called. If you do not require an ambulance, it is important to seek medical attention as soon as possible after the accident. Your personal injuries * solicitor will request a medical report from your medical advisors to confirm your injuries in due course.
Before leaving the premises, you should ensure the accident has been reported to the store manager and that it is recorded subsequently in their incident report book.
If you have witnesses to the slip or indeed just witnesses to confirm the area where you fell was wet, you should take their contact details.
Most stores have CCTV installed nowadays and your solicitor will contact the store requesting that the CCTV from the accident be retained and will also request a copy of the CCTV footage in due course. For this reason it is important that you contact your personal injuries* solicitor as soon as possible after the accident so that they can ensure the CCTV is retained by the shop.
If liability clearly rests with the shop for your injuries, the shop or its insurers may approach you with an early offer of compensation. It is worth discussing this with your solicitor or of more benefit to instruct your solicitor to negotiate with them on this offer so that you obtain the maximum amount of compensation available for your claim.
If the shop does not admit liability immediately, your solicitor will lodge your claim with the injuries board. The shop or insurance company will either agree to an assessment by the injuries board or will refuse such an assessment.
If they agree to an assessment, the injuries board will make a recommendation on the compensation that should be awarded. It is up to both parties to accept or refuse this assessment.
If an assessment is refused, the injuries board will issue an authorisation which will allow you to take proceedings through the courts in the normal process.
Should you have any queries in relation to the above or should you wish to have a consultation regarding injuries sustained following a slip in a shop or store, please do not hesitate to contact us on 01234 0044 or firstname.lastname@example.org.
*First published June 21, 2013
Personal Injuries Claim*
In contentious business, a solicitor may not calculate fees or other charges as a percentage or proportion of any award or settlement. This statement is made in compliance with Reg.8 of SI 518 of 2002.
If you would like to discuss a personal injury matter please contact us to discuss further:
Cosgrove Gaynard Solicitors, 22 Fitzwilliam Place, Dublin 2.
Phone: 01 234 0044
or complete our online assessment form.